FAQs

Account

How can I register and create an account?

On the TopRx home page, at the top right corner click on My Account > Register button:

Fill in all the required fields and choose an account type:

First Name
Last Name
Email
Password

There are two types of account you can select, a new user account or if you are an employee associated with an existing TopRx account, select the second option:

I need to create a new TopRx.com account
I am an employee associated with an existing TopRx.com account

In case you’ve selected a new TopRx type of account, you’ll be prompted to enter:

Your Contact Information
Pharmacy Point of Contact
Billing Point of Contact (Optional)
Pharmacy Address
Additional Information

After you have agreed to the Terms of Use and have read the Privacy Policy, click on the Register button, and a welcome message will be displayed:

Check your email and validate your email address by clicking on Validate Email Now button.

Your account will be nearly set up. Until it gets verified by a TopRx associate, you’ll have two possibilities:

to go to the Home page and get instant access to browse inventory, view standard pricing, or start a new order. In case the user decides to submit an order, there may be a slight delay in fulfilling this order until the account gets validated.
to go to My Account settings and review the Account Details and access the Document & Forms Portal:

If you’ve selected an existing TopRx type of account, enter:

Account ID#
Account Phone#

After you have agreed to the Terms of Use and have read the Privacy Policy, click on the Register button. Check your email and validate your email address by clicking on Validate Email Now button. The TopRx homepage will load. You should be able to browse for items without the ability to add items to the cart or see the pricing until the account gets validated by our internal team.

Once your account is validated, you’ll get access to all My Account options:

Customer Information
Addresses (only available to Parent Account Administrator)
Orders
Back in Stock Subscription
Document Portal
Change Password

How can I access My Account information?

To access your account information, hover over your name at the top right corner of the screen and select My Account > Customer Information. This is where you’ll be able to see all information entered during the registration.

How can I change my Communication Preferences and Time Zone Preferences?

In My Account > Customer Information screen scroll down until you see Communication and Time Zone Preferences. By ticking one or more of the checkboxes you are able to change:

Promotions & New Product Announcements
Order Status Notification
Time Zone Preference

How can I view child account addresses (Parent Account)?

In case there is a main parent account that owns one or more child accounts, the parent account is able to view the child account Bill To and Ship To address(es) by going to My Account > Addresses:

To see the child account Bill To and Ship To Address, click on the menu button.

How to reset a password?

To reset your password, go to the My Account area and select the Change Password tab:

Enter old password
Create a new one (a new password cannot be the same as one of the previous passwords you’ve used). A password has to be at least 7 characters long.
Confirm the new password

Click the Change Password button.

How to complete forms and upload documents?

The Document Portal allows you to complete forms, upload new documents, and view them. To access it go to My Account > Document Portal.

to view and complete a form, click on the hyperlinked text in the Forms area:

to upload new documents:

o enter the document name in the 'Enter Document Description' field

o click 'Add New File' and choose a file to upload

o select ' This document contains sensitive information (bank data, voided checks, etc.)' in case the document contains sensitive information and click the confirm Upload’ button

o the document should be uploaded and appear in the My Document section

Products

How to search for a product?

1. In the search bar at the top of the page it’s possible to search for a product by entering:

Product name, brand, or generic (at least three characters are required):

SKU:

NDC:

Click on the product from the drop-down to see more detailed information about it.

2. Another way to see our product line is to click the Products tab in the upper menu and to select the product category or sub-category.

How to view product information?

Product information can be seen by selecting a category or sub-category from the Products menu:

Product(s) from a category will be listed along with the main product information:

Product Name
Product Price and Price per Unit (after your account has been validated)
Manufacturer
SKU
NDC
Availability

To view more detailed product information click on a product. Besides the main product information, here you can also find all product specifications:

How can I add a product to my Back in Stock Subscription?

In case there’s a product that’s currently out of stock, in order to receive an email notification about its availability, click on Notify Me When Available button on the product information screen:

An email notification will be sent to you once the product is back in stock.

To check all your current back-in-stock subscriptions, go to My Account menu > Back in Stock Subscriptions:

How to create and edit Product Lists?

Product List is an easy way to create a list of products that won’t immediately go to the cart and can be added to it subsequently. There are three ways to create and add a product to a product list.

1. Go to the Product Lists area from the My Account menu.

Enter the product list name and click on Add New button:
Once the list has been created, you’ll be able to:
see the Details of the product list and added product(s)

Note: On the Product List Details page, it’s also possible to quickly add product(s) by entering product SKU in the Quick Add field and clicking on the plus sign:

add all product list items directly to the cart or individual items from the detailed product list view (previous image)
edit a product list or delete it
as a Parent Account you’ll have the possibility to share a product list with child account(s) by clicking on the Push button:

2. From the product category page click on the product list icon:

Click on an already created product list to add a product to it or click Create Product List button to create a new product list. The product will be automatically added to the list:

3. On the detailed product information page, a product can be added to an already created product list or a new product list:

4. Hover over a product carousel and click the Product List icon. Click on an already created list to add the product to it or create a new product list to add the product:

Orders

How to order products?

1. To order a product or to add it to the cart, click on Add to Cart button on a product category page:

2. Another way to place an order is to go to the detailed product information page and click on Add to Cart button:

3. From a product carousel click on Add to Cart button:

Shopping Cart

How to edit an order?

Go to your shopping cart by clicking Go to Cart button:

On this page, it’s possible to:

remove the product(s) from the shopping cart
update product quantity

Once you finish updating the cart, click the Update Shopping Cart button.

Are there any order placement restrictions?

If an order doesn’t fulfill certain conditions, the following notification(s) will pop up at the top of the screen:

1. In case the order value total of Generics products is < $150, in the Shopping Cart area there will be a message displayed stating 'The minimum allowed order amount is $150.00 in generics. Please add additional items to your cart, or increase item quantities.'
The user will not be allowed to proceed with the order until the condition is met.

2. In case order with the total value of generic items is equal to or less than the total of brand items in the Shopping Cart area there will be a message displayed stating: 'We are able to offer brand items with a dollar match in generics in your cart. To balance your cart today, please add $[difference calculation] in generics'.
You will not be allowed to proceed with the order until the condition is met.

3. In case the user tries to exceed the daily maximum quantity of an item with an item limit in the Shopping Cart area there will be a message displayed stating: 'A daily maximum quantity of [L#] is allowed for [Item] and your cart has been updated accordingly. Please contact your Account Manager if you have any questions.'

4. In case your BOP, BOPC, or DEA license is expired or missing in the Shopping Cart and Checkout area there will be a message displayed stating: 'Your [___ License(s)] is expired or missing. We are still processing your order, but there may be a delay as a result of the additional processing required. Please contact your Account Manager.'

5. In case the user is missing a Combat Meth Act certification (referred to as CH license) in the Shopping Cart area there will be a message displayed stating: 'Your CH License(s)] is expired or missing. We are still processing your order, but there may be a delay as a result of the additional processing required. Please contact your Account Manager.'

6. If the customer is on restriction for purchasing any type of controls, upon clicking 'Add to Cart' there should be a message stating: 'Item Purchase is Restricted. Please contact your Account Manager for more information.

7. In case you have exceeded your current credit limit, on the Checkout screen there will be a message displayed stating: "Our customer credit team will contact you. This order may be delayed. Please contact CCTeam@toprx.com or call 855-315-1900. "

How to enter a discount code?

To enter a discount code, on the Shopping Cart page click on the Discount Code menu icon:

Enter your coupon code and click Apply Coupon:

If all the discount requirements have been met, the discount will be subtracted from the sub-total and applied to your order. Please note, the coupon code can be applied to the cart before discount requirements are met. But, once they are met the discount will be calculated and applied.

How to checkout?

Once you’ve finished placing an order, proceed to checkout by clicking on Proceed to Checkout button from the Shopping Cart page or by clicking the Checkout button in the upper cart menu:

There are four steps you need to go through to finalize and submit your order:

Addresses – your Billing and Shipping address will be automatically filled in so you don’t have to do anything here. In case one or both is incorrect, please contact your Account Manager.

Note: In case you’re logged in as a Parent Account and you’re ordering for a child account, you’ll be able to click on Shipping Address drop-down and select the Shipping Address of the child account:

o Purchase Order – the PO number will be automatically populated, but it can be edited:

Confirm Order – please check all order information before clicking Confirm button.

After that, you’ll receive an email confirmation containing all order information.

How to track an order and check order history – My Order and My Item History

To check order status and see complete order history go to the Orders page in the My Account menu:

In the My Order History tab the following order information is shown:

Order Number
Order Status
Order Date
Order Total
PO#
Payment Status

Every change in the order status will be followed by an email notification.

To see more detailed order information click on the Details icon:

In the My Item History tab, all purchase history will be displayed. You can search by:

Item number
NDC #
Item name
Invoice #

How to track an order and check order history – All Order and All Item History

In case you’re logged in as a Parent Account go to My Account > Orders where you’ll have access to two additional tabs - All Order History and All Item History. These areas will help you to see order and item history of your child accounts.

To check order status and all order history select the All Order History tab in Orders. The following order information will be displayed:

Order Number
Order Status
Order Date
Order Total
PO#
Payment Status

To see more detailed order information click the Details button:

In All Item History, all purchased items history of child accounts will be displayed. You can search by:

Customer
Item number
NDC #
Item name
Invoice #

How to download or print invoices?

1. Go to Orders > My Order History or All Order History (parent account only) page in the My Account menu and click on the order number:

2. On the Order Information page click on:

PDF Invoice – to download the order invoice
Print – to print the order receipt

Parent Account Controls – How to set up controls for child accounts?

Parent Account has the ability to turn on and off the capability for children accounts to order. It can also control which products the child account can see.

To access the Parent Account Controls menu go to My Account > Parent Account Controls.

How to prevent or enable the visibility of products

1. To prevent the visibility for a specific child account, click on the drop-down menu and select a child account:

Click on Prevent Visibility button. All products will be selected and will stop being visible to the child account.

To prevent the visibility of a specific product(s), click on the Edit button in the Action column:

Tick the Prevent Visibility checkbox and click the Update button:

The visibility of the product will be disabled for the specific child account.

2. To enable the visibility of all products that have been previously set to Prevent Visibility, click on Enable Visibility button. All product visibility will be enabled.

To enable the visibility of a specific product(s), click on the Edit button in the Actions column, uncheck the Prevent Visibility box, and click on the Update button.

How to prevent or enable ordering?

1. To prevent ordering for a specific child account, click on the drop-down menu and select a child account:

Click on Prevent Ordering button. The child account won’t be able to order any product.

To prevent the ordering of a specific product(s), click on the Edit button in the Actions column:

Tick the Prevent Ordering checkbox and click the Update button. The child account won’t be able to order the selected product(s).

2. To enable the ordering of all products that have been previously set to Prevent Ordering, click on Enable Ordering button. The child account will have the ability to order all products.

To enable the ordering of a specific product(s), click on the Edit button in the Actions column, uncheck the Prevent Ordering box, and click on the Update button.

Returns and Re-Orders

What is our return policy?

If you ordered an item that you want to return, read our Return Policy to see if your item will qualify for a refund: https://eom.toprx.com/shipping-returns

How to place a return request?

Please contact your Account Manager or Customer Service to request Return Authorization.

Our Customer Service Team will review your request and contact you.

How to re-order?

Go to the Order Information page by clicking the Details button in My Account > My Order History or All Order History (parent account only):

Click on the Re-Order button:

Once you have reviewed all items in the shopping cart you wish to purchase, proceed to the Checkout area.

Resources

How to access Pedigree?

To access and search e-Pedigree data of all your purchased item click Access Pedigree on the TopRx homepage:

The orders area will be displayed. To view an order e-Pedigree data, in My Order History click the Show Pedigree button. My Item History tab will open displaying all order item's pedigree data:

To check the item Pedigree data click the Show Item Pedigree button. The Item e-Pedigree information will be displayed:

In My Item History, you can also search for an item Pedigree by entering one of the following search criteria:

TopRx Item Number
NDC #
Item Name
Invoice #

How to access child account e-Pedigree data?

To access and search e-Pedigree data of all your child account(s) click Access e-Pedigree on the TopRx homepage:

Select All Order History in the Orders area and click the Show Pedigree button:

The Item History tab will open displaying all order pedigree data.

To check the item e-Pedigree data click Show Item e-Pedigree button. The Item e-Pedigree information will be displayed:

In All Item History, you can also search for an item e-Pedigree by entering one of the following search criteria:

Customer
TopRx Item Number
NDC #
Item Name
Invoice #

Controlled Substance Ordering System

TopRx has partnered with Express222™ to process CII online orders eliminating the paper Form 222 and ensuring DEA compliance. This Web-based Controlled Substance Ordering System (CSOS) delivers all the benefits of electronic CII ordering and fulfillment with some surprising differences:

No complex system configurations or EDI requirements
No cumbersome setup wizards or profiles
No forced changes to your current operational processes
No integration requirements

Contact your TopRx Account Manager if you’re interested in registering for CSOS

Click here to Login to CSOS

Customer Guide to CSOS Enrollment

The Drug Enforcement Administration (DEA) Controlled Substance Ordering System (CSOS) allows for secure electronic transmission of Schedule II controlled substance orders without the supporting Paper Form 222. The electronically transmitted order contains a digital version of a traditionally written signature. The digital signature is accomplished with a computer file known as a Digital Certificate.

Placing an Order

After you have applied for and been approved for CIIs from TopRx, you must notify your Account Manager that you would like to register for CSOS. Once you are notified by your TopRx Account Manager that your CSOS account is set up, you will have also received an email with your Express222 login instructions.
Once you are logged on to Express222, simply upload a copy of your digital certificate to Express222. Click here for our CSOS help guide to assist you with this process.
Once enrolled, you are ready to create your order by clicking the “Create, Send, and Manage e222 Forms” link on Express222. Select from this page “Create a New Order” link and create your order by entering values in the quantity field provided next to each SKU. When finished creating your order you can now click the “Save Form and Continue” button.
This will take you to the “Order Disposition” screen which allows you to update any personal contact information (email address for confirmation and phone number). The order can be sent now by clicking the “Sign Order Now” button or you can save the form for a later date by clicking the “Save and Exit Without Sending” button.
After signing the order, you are provided with a confirmation providing a unique tracking number. You will also receive an email confirmation listing the items you have requested.
TopRx will process the order and send it to your DEA-registered address.

For any questions or issues with Express222, please contact your TopRx Account Manager for assistance.