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TopRx makes ordering fast and easy with a secure, state-of-the-art ecommerce website. This is where you can place orders, monitor shipments and pay invoices, all with the click of a button. Or if you prefer, just pick up the phone.
At TopRx, your customer experience is our number-one priority. If you need assistance creating your TopRx.com account, our friendly support team and account managers are always happy to help. Contact Us
Order Options
We offer a variety of ordering options to help meet your—and your customers’—expectations. With flexible ordering times and next-day shipments arriving with 99.9% accuracy, we free you up to focus on the big picture.
Online
Beyond ordering and tracking packages, our ecommerce site allows you to manage your account, review invoices, make payments and update account information with ease. Click here to register today.
Phone
If you prefer to order by phone or have a special inquiry, we’re happy to assist. Call your dedicated account manager anytime between 9am to 9pm ET Monday through Friday, and from 11am to 3pm ET on Saturdays. Call TopRx Customer Service at 800-542-8677 or email us at customerservice@toprx.com.
EDI
We have full EDI capabilities, and our IT support team is standing by to kick off the set-up process. Just let us know what needs you have, and we will schedule a consultation. Click Here to get in touch.
Email or Fax
For your convenience, TopRx is happy to take an order by email or fax. Simply create a purchase order and email it to customerservice@toprx.com or submit it via fax at 888-501-6286. If you choose to send us a fax, please include your contact information in the event that we need to confirm any part of your order.
Order until 9pm ET Monday through Friday, and 3pm ET on Saturday for next-day delivery.
Payment Options
We offer a variety of payment options to maximize convenience and save you time.
Online Account Management
Online payments are fast, easy, secure and reliable. Save time and effort with our online billing portal, which allows you to manage and pay your invoices with TopRx in one location. On our portal, you can:
- Pay securely and quickly by ACH and credit card
- Reduce the costs and time of paper check processing
- Schedule and automate payments
- Check and access bills online 24/7
- Easily track payment history
- Receive email reminders ahead of due dates and much more
And, of course, if you prefer, you can mail us a check!
Become a customer today or if you already have an account, click here to contact our Customer Credit team for more information.
TopRx offers next-day delivery for most orders. Browse the information below for details on shipping and returns.
Shipments
Refrigerated items ship overnight—any refrigerated items ordered Friday or Saturday will ship Monday.
Hazardous and bulk orders may require ground shipment.
Some locations are outside next-day delivery zone and may require additional time.
Shipment Processing Time
All orders placed before 9pm ET Monday through Friday, and 3pm ET on Saturdays, are processed the same day for next business day delivery.
Shipment Confirmation and Order Tracking
Once your online order has shipped you’ll receive a shipment confirmation email containing your tracking number(s). You may opt out of the notification at any time.
Damages
If you receive your order damaged, please contact us immediately at 844-438-1700 Be sure to save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
TopRx does not currently ship outside the United States.
Return Policy
At TopRx, we value the opportunity to serve your pharmacy needs. Our goal is that every transaction exceeds your expectations. If we have failed to do so, for whatever reason, we’ll take the shipment back provided that it meets the required conditions. And, if we have sent items in error, we will send a prepaid freight label if we are notified within 10 days of receipt.
Returnable
Product has been stored in compliance with the manufacturers’ product label
Product is within its expiration date and in its original packaging
Product is unopened and not damaged
Product is returned directly to TopRx
Non-Returnable
Product that is expired, opened or defaced
Product purchased as non-returnable
Product not purchased directly from TopRx
Product is refrigerated
Product without an approved return authorization number
Returns Process
Contact a customer service representative at 844-438-1700, or email customerservice@toprx.com. We will send an approval form listing the products authorized for return, including a RA number.
Simply write the RA number on the outside of the box and return a signed copy of the authorization form along with the items approved for return.
If we are not notified of a TopRx error within 10 days, return freight will be paid by the customer.
Upon receipt of the product at our facility, a credit will be issued within 30 business days.
Terms
Each product must be authorized by TopRx and included on the returns authorization form prior to returning to receive credit.
Any product returned without prior authorization will not be credited and will be destroyed without notice.
Product received at our facility after sixty (60) days from the invoice date will be credited the lesser of invoice price or current sell price.
Product received at our facility after 180 days from invoice date will be credited the lesser of invoice price or current market price and will be charged a 25% restocking fee.
No credit for accounts with no invoice activity in the past 90 days or accounts that have closed or are in the process of closing or selling.
TopRx reserves the right to amend this policy without prior notice.
This return policy supersedes prior policies.